FAQs

where do you ship?

we currently only ship within Canada and the USA.

 

can i cancel my order?

all regular orders can be cancelled prior to the item being shipped out.

all custom orders can be cancelled within 12 hours of placing your order.

 

what is your return/exchange policy?

customer service is extremely important to us. if you are not satisfied with your order and would like to return an item, please contact us after delivery to arrange a return. DO NOT just mail the item back.

returned items must be shipped in their original condition with insurance, tracking and signature confirmation within 14 days of receiving your purchase. the buyer is responsible for the returned shipping costs. a refund will be issued once we receive the item and inspect it to ensure there were no alterations or damages. returns not shipped within the initial 14 day period after delivery are considered final sale.

the initial payment on all installment or layaway plans are non-refundable. subsequent payments will be refunded as per the instrcutions above. 

all customized orders are final sale and non-refundable.

 

do you have a storefront?

we operate from a shared warehouse not open to the public, so we do not have a storefront.

 

i like an item but it isn’t my size. do you offer custom sizing? 

most of our products come in standard sizes, but rings can be customized into bigger/smaller sizes while bracelets and necklaces can be customized into longer or shorter sizes. please contact us for any sizing inquiries. 

 

how soon can i expect my order?

please allow up to 5 business days to process your order, and up to 2 weeks for custom orders. once your order is processed and shipped, orders within Canada will arrive within 5 business days while orders to the US will be delivered in 3-5 business days. you will receive a confirmation via email upon placing your order, and an email notification with a tracking number once your order has been shipped. 

 

do you offer installment or layaway plans?

yes. installment/layaway plans consist of 3 equal monthly payments with the first payment being non-refundable.

please contact us for more details.

 

if you have any inquiries, please do not hesitate to get in touch with us at menkduke@gmail.com

don't forget to check out our Etsy shop for unique, vintage pieces and follow us on facebook and instagram @menkDUKE