customer service is extremely important to us. if you are not satisfied with your order and would like to return an item, please contact us after delivery to arrange a return. DO NOT just mail the item back.
returned items must be shipped in their original condition with insurance, tracking and signature confirmation within 14 days of receiving your purchase. the buyer is responsible for the returned shipping costs. a refund will be issued once we receive the item and inspect it to ensure there were no alterations or damages. returns not shipped within the initial 14 day period after delivery are considered final sale.
the initial payment on all installment or layaway plans are non-refundable. subsequent payments will be refunded as per the instructions above.
all customized orders are final sale and non-refundable.